Effective Date: 10th December 2024
At Zenith Wellness Concept, customer satisfaction is our priority. We aim to provide high-quality health products and services. If you are not entirely satisfied with your purchase, our Returns and Refunds Policy explains your rights and how we handle such requests.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product must be returned within 1 day of the purchase date.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase (receipt or order confirmation) must be provided.
2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products.
- Products damaged due to misuse, neglect, or improper storage.
- Services, consultations, or digital products.
- Items marked as non-returnable or final sale at the time of purchase.
3. Process for Returns
3.1 Request a Return
To initiate a return, contact us via email at zeeemama2015@gmail.com or call +234 (706) 443 9808 with your order details.
3.2 Ship the Product
If approved, you must send the product to:
Zenith Wellness Concept
Clarinach Plaza, opposite Tosky Filling Station, SARS Road, Rumuaghuolu, PortHarcourt, Rivers State
You are responsible for covering shipping costs unless the return is due to our error (e.g., wrong or defective item).
3.3 Inspection and Approval
Once we receive the returned product, our team will inspect it to ensure it meets the return criteria. You will be notified of the approval or rejection of your return.
4. Refunds
4.1 Approved Returns
If your return is approved, we will process your refund within 7-14 business days to your original payment method.
4.2 Partial Refunds
Partial refunds may be granted for products returned in less than perfect condition (e.g., packaging damaged but product unused).
4.3 Non-Refundable Fees
- Shipping and handling fees are non-refundable.
- Any applicable restocking fees will be deducted from the refund amount.
5. Exchanges
We replace items only if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving your order.
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check with your bank or credit card provider; processing times may vary.
- Contact us at zeeemama2015@gmail.com or call +234 (706) 443 9808 for assistance.
7. Cancellation Policy
Orders may be canceled before they are shipped. Once the order is dispatched, cancellations are no longer possible, and our return process will apply.
8. Contact Us
For any questions or concerns about our Returns and Refunds Policy, please reach out to us at:
Zenith Wellness Concept
Clarinach Plaza, opposite Tosky Filling Station, SARS Road, Rumuaghuolu, PortHarcourt, Rivers State
Email: zeeemama2015@gmail.com
Phone: +234 (706) 443 9808
